We understand life happens and things can change, and you may need to cancel a reservation. You can cancel your reservation at any time. To receive a full refund for any vehicle, cancellations must be made 24 hours before the pickup time. If you cancel within 23 to 8 hours of your chauffeur’s scheduled departure, 50% of the base rate will be billed. If you cancel within 7 to 1 hour of your chauffeur’s scheduled departure, 100% of the base rate will be billed. If you cancel after your chauffeur leaves the garage, you will be billed 100% of the trip charges.

Any reservations made for pick up between 12:01AM and 8:59AM require cancellation 12 hours prior. Failure to cancel within these guidelines will result in billing in full. No refunds will be made for a failure to cancel your reservation as noted above.

Cleaning fees will only be applied if our vehicle is biologically contaminated by any bodily fluid and may include all costs of sending the vehicle to a professional cleaning service or manufacturer for disassembly, decontamination, and reassembly. Cleaning fees can vary from as little as $100, to more than $5,000, depending on the level and location of contamination.

Deliberate damage to the interior or exterior of any vehicle will be charged at the cost of restoration, plus a 50% service fee.

When we schedule your pick-up, we will suggest an appropriate pick-up time, based on our experience, to ensure a safe and smooth journey to your destination. We cannot be held responsible for costs relating to late arrivals, missed flights, or re-booking fees incurred due to traffic or other unexpected delays, as these are out of our control.